By purchasing a subscription or service from Magnet UK TV, you agree to this policy together with our Terms of Use and Privacy Policy.
7-Day Money-Back Guarantee
Every new subscription purchased directly from Magnet UK TV is covered by a 7-day money-back guarantee, subject to the conditions below. If the service is not suitable, you may request a refund within 7 calendar days of the payment date. If approved, we will refund 100% of the eligible payment to the original payment method. The period begins on the payment confirmation or transaction date, not when you install an app, activate a device or start watching.
How the refund process works
Contact Magnet UK TV through the official support route within the eligible period and include enough information for the request to be reviewed.
Contact support
Use the official Magnet UK TV support channel.
Send your details
Provide the purchase email, order reference, purchase date and a short reason for the request.
Receive the outcome
We will confirm whether the request is approved, declined or needs more information.
Who can request a refund?
You may request a refund if you purchased a new subscription directly from Magnet UK TV, submit the request within 7 calendar days, provide the order email and sufficient information to verify the transaction, and the request relates to the original subscription payment. Later requests may be reviewed at our discretion but are not guaranteed.
Exclusions and conditions
The guarantee does not automatically apply to renewals, repeat purchases after a previous refund, payments to third-party app providers or manufacturers, unauthorised sellers, products not bought directly from Magnet UK TV, late requests, incorrect customer information, unsupported equipment, or problems caused solely by broadband, Wi-Fi, devices or third-party apps. Refunds may also be refused where fraud, payment misuse, abuse or a breach of our Terms is identified.
Where appropriate, we may offer troubleshooting assistance before processing a refund. This helps resolve genuine setup problems and does not remove your right to submit a request within the eligible period.
What to include in a refund request
- Name associated with the account
- Email address used for the order
- Order or subscription reference
- Purchase date and payment method
- Brief reason for the request
- Technical issue details, where relevant
Refund review and processing
We may check the subscription details, payment date, purchase email, whether the request falls within the 7-day period, whether payment was made directly to Magnet UK TV, and whether an exclusion applies. We may request limited extra information needed to verify a transaction.
If approved, we will issue the refund to the original payment method and normally confirm when it has been processed. Refunds may take approximately 4–5 business days to appear, depending on the bank, card issuer or payment provider. We cannot control the exact date your bank displays the amount.
Subscription access after a refund
Once a refund is approved, we may cancel or deactivate the related subscription or service access. Do not continue using a refunded subscription unless we confirm otherwise in writing.
Renewals, third parties and technical problems
Renewals and existing subscriptions are reviewed separately and are not automatically covered by the 7-day guarantee. If a renewal was unexpected or appears to be a billing error, contact us promptly with transaction details.
Magnet UK TV is not responsible for refund decisions made by third-party app providers, device manufacturers, app stores, payment processors or other companies. If you paid a third party directly, contact that company under its own refund policy.
For setup or playback problems, contact official support with your device model, application, start date, visible error message, attempted steps and order reference. Support may ask you to restart the app or device, check your connection, review account details or confirm compatibility. We will not require unknown software, disabled security settings or your password.
Fraud and payment security
We may refuse or delay a review where payment cannot be verified, information is false or misleading, a transaction appears unauthorised, repeated requests indicate abuse, payment details appear compromised, or the request breaches our Terms of Use.
Changes to this policy
We may update this policy to reflect changes to services, payment arrangements, legal requirements or business practices. The current version will be published on this page. The policy applying to a purchase will normally be the version in effect when payment was made, unless law requires otherwise.
Need to request a refund?
Send your request through the official Magnet UK TV support route. Include your purchase email, order reference, purchase date and a short explanation so we can review it.
Please do not send passwords, full payment-card details or private account credentials.
Related resources
Contact Us
To request a refund, contact Magnet UK TV through the official website.